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Stop start not working

Volkswagen CC 2012 coupe,2l, auto 110000 miles
The stop start is not working when i stop at signal or any where the engine doesnt switchs off.
When i switch it of and turn on it says Error and i have checked it with the computer. On computer it says
Starter activation, return message terminal 50; short circuit to ground lopen circuit. Permanent
waqas from Ireland 4 years ago  
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