Thanks for supporting StartMyCar. This page explains how to reach us, how to cancel, and how refunds work.

Contact us

Write to premium@startmycar.com, or simply reply to any email we've sent you. Premium subscribers get priority: we answer within 2 business days, usually much sooner.

If something about a charge looks wrong, please email us before contacting your bank. A refund takes us a few minutes; a card dispute takes weeks for everyone.

What Premium includes

No ads, printable fuse box diagrams, and priority support, including help finding a diagram we don't have yet.

How to cancel

Go to My account → Manage subscription → Cancel. Your subscription stays active until the end of the period you've already paid for, then it simply doesn't renew. No fees, no questions asked. You can also email us and we'll cancel it for you.

Refunds

Changed your mind, or forgot to cancel before a renewal? Email us within 7 days of the charge and we'll refund it in full.

Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank. Nothing here limits the rights you may have as a consumer under the law of your country.

Payment problems

If a renewal payment fails (for example, an expired card), we keep your Premium active for a few weeks while the payment is retried. Update your card from My account → Manage subscription. If the payment can't be collected, the subscription is canceled. You can subscribe again anytime.

Receipts and invoices

A receipt is emailed for every payment. All your invoices are available from My account → Manage subscription.

Paid, but not seeing Premium?

Log in with the email address you used at checkout: Premium belongs to that account. If that doesn't work, email us with your receipt and we'll sort it out.

Looking for help with the site itself? See the general help page.